Shipping policy
Thank you for shopping with Lavender Sky Scoops! Each mystery order is carefully curated and packaged with care before it's sent your way.
Processing Time
Because every order is hand-curated, please allow 3–5 business days for your order to be processed before it ships. During holidays, sales, or periods of high order volume, processing times may be slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your order and shipping destination.
From time to time, Lavender Sky Scoops may offer free shipping promotions. Any applicable promotions will be clearly stated on our website or social media.
Delivery Times
Delivery times vary depending on the shipping carrier and your location. Once your order has been shipped, estimated delivery dates are provided by the carrier and cannot be guaranteed.
Please note that weather, holidays, and other unforeseen circumstances may cause shipping delays that are outside of our control.
Lost or Delayed Packages
Once your order has been handed over to the shipping carrier, Lavender Sky Scoops is not responsible for delays, lost packages, or packages marked as delivered by the carrier.
If you experience an issue with your shipment, we recommend contacting the shipping carrier first. If you need additional assistance, please don't hesitate to reach out, and we'll do our best to help.
Incorrect Shipping Information
Please double-check your shipping address before placing your order.
Lavender Sky Scoops is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping charges required to resend the package.
Damaged Items
If your order arrives with an item that was damaged during shipping, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and its packaging.
Once your claim has been reviewed and approved, we will send a replacement item at no additional cost.
Questions?
If you have any questions about shipping or your order, please don't hesitate to contact us. We appreciate your support and can't wait for you to enjoy your Lavender Sky Scoops surprise!